UK water companies provide essential infrastructure and services that support all industries and sectors and drive economic growth.
News
Independent service to help resolve complaints
Customers in England and Wales will soon have a new independent and free-to-use service to resolve complaints with their water company.
News
Water and sanitation for all must remain a UN goal
2015 is a milestone year for water and sanitation as the UN could make it a global priority for governments.
News
Tap water for hydration – no filter needed
A few health commentators in the media are advising people to filter their water. However, it is not necessary to filter your tap water for any health reasons or because of any concerns around water quality.
News
Contact your water company if you are struggling to pay
Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available.
News
Water companies helping to speed up building of new homes
The water sector has provided the first of a package of measures to help developers build more quickly the new homes that are so urgently needed.
Publications
Water UK response to the DCLG planning consultation
Water companies must be made statutory consultees in the planning process for applications relating to unconventional and oil gas development.
Information, guidance & standards
National guidance for healthcare waste water discharges
Healthcare organisations undertake a number of activities that do, or have the potential to, result in the discharge of various items and substances to sewerage systems.
News
Water UK statement about Ofwat’s announcement on Final Determination
Under Final Determinations announced by Ofwat today, average water and waste water bills will come down by 5% in real terms over the next five years – a decrease in the average bill across England and Wales of £20 by 2020.
News
Preparing for winter
With temperatures continuing to drop across the UK, water companies are making sure that customers’ water supplies are protected against the winter weather.
Water companies are advising and helping customers, through their websites, community events and local media, with tips on how to protect their pipes from freezing.
News
Challenges in adapting to climate change
Water UK set out for MPs some of the water industry's key challenges in adapting to climate change.
News
Fighting the festive fat
Water companies across the UK are working with Sainsbury’s and Waitrose to give away around 200,000 fat traps and funnels to people buying their Christmas turkey or roast. Each year, thousands of sewer blockages happen because people pour cooking fat, oil and grease (FOG) down their kitchen sinks.