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The water industry is fully committed to the training and career development of apprentices as part of its work to deliver its commitments to its customers and the environment, now and for the future.

This document sets out the principles to be considered by water undertakers in drawing up operational procedures for maintaining safe and wholesome drinking water supplies with specific focus being given to hygiene.

Water UK responded to the NIRC questionnaire on sector interaction and information flow.

Information containing industry facts and figures for 2016

Although water bills comprise less than 1% of household expenditure, water companies continue to help all hard-pressed UK households by charging stable and affordable prices.

Water UK welcomes the recent issue of INDA & EDANA's new code of practice on labelling of wipes.
The new requirement for wipes manufacturers to prominently display a ‘Do Not Flush’ label on the front of products illustrates the cross-sector willingness to work to prevent customer confusion.

Water companies have backed a new strategy to bring in 221,000 new recruits by 2027 in the utilities sector to help ensure customers will continue to get the essential service they need in the future.

Water UK considers that reducing the overall amount of slug pellets containing metaldehyde applied to land will be the most beneficial way of significantly reducing the risk of treated water metaldehyde exceedances.

Water companies have a wide range of schemes to help customers who find paying their water bills a struggle – but making sure that help gets to the right customers at the right time is a major challenge

The average household water and sewerage bill in England and Wales for 2017-18 will be £395 – an increase of £6 (2%) compared with the previous year. The average bills for each company can be found on the Discover Water website, which brings together key information for customers about water companies in England and Wales.