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Water UK has responded to reports of multiple burst pipes caused by the thaw of snow and ice.

The Water UK Innovation Hub on Tuesday 16 June will explore the challenges of resilience, providing an opportunity to participate in a high level exchange of ideas with sector leaders and stakeholders.

From April customers in England and Wales can go to an independent adjudicator if their complaint has not been resolved by their water company or after intervention from the Consumer Council for Water.

The public drinking water supply is the cornerstone of our public health.

The public drinking water supply is the cornerstone of our public health.

Water UK considers that a risk-based approach should be taken to the protection of groundwater resources whereby risks are identified and assessed, and then appropriate, measured actions taken to mitigate the impacts on the environment and public health.

This response focuses on a number of key high-level points concerning the methodology and the 2014 price review following discussion with member companies.